Training
Your transformation is in good hands thanks to RMS: its operational approach, deployed through blended-learning programs and integrating personal development, will lead your change to success! Building training programs tailored to your DNA, your managerial challenges, and your context is the key to developing your teams' skills.
They trusted us to train their teams
Training - Customer Relations
Selling with a personalized pitch
Connect to your client
Becoming a master of digital clienteling
Selling in an omnichannel context (WTS & STW)
Selling during major sporting events
Integrating CSR into customer relations
Adopting hotel service practices in retail
Providing a top-notch customer experience for VVICs
Responding to all inquiries within a call center for a luxury brand ...
Unleash the potential of your teams, enable them to connect with the customer, while using digital tools, including clienteling, to optimize their sales, in a service dimension.
Training - Management
Managing your team: developing leadership, motivating, giving feedback, leading, training, coaching, etc.
Remote manager
Managing performance (KPIs & action plans)
Managing underperformance
Managing diversity (generational and cultural)
Recruiting your team
Managing your time and optimizing your organization
Speaking in public
Implementing human-centered management that optimizes the potential of your teams, and therefore their performance, while keeping them motivated and calm.
Training - Train the Trainer
Designing blended learning courses
Designing in-person and distance learning programs (CVs, e-learning, mobile-learning)
Facilitating training sessions (in-person, online, on-site)
Anchoring classroom and remote training
Integrating nudges into training
Train with DISC
Managing the ROI of training
Market internal training
Capitalize on your internal training channels to effectively deliver the transformation to your teams, through the design, deployment and embedding of blended-learning.
Our KPIs
Grades obtained at the end of training courses delivered between January 1, 2024 and December 31, 2025
9.6/10
Participant satisfaction
9/10
Satisfaction
customer
68
Training courses offered
Découvrez nos services complémentaires
Solutions Digitales
Share your feature information here to attract new clients. Provide a brief summary to help visitors understand the context and background.
Conseil
Share your feature information here to attract new clients. Provide a brief summary to help visitors understand the context and background.
Retail Management
Share your feature information here to attract new clients. Provide a brief summary to help visitors understand the context and background.
"As part of several transformation projects at the Printemps group, and in particular the management of change in the customer experience within the stores, we have chosen to empower a pool of effective, charismatic and pedagogical managers to train, lead and coach the teams.
We therefore chose RMS Consulting to train our ambassadors responsible for deploying the new Printemps signature and making it thrive in the long term within the stores.
Their support, both in the co-design of the new Printemps customer experience and in developing the training skills of our ambassadors, was a success. They gained confidence and expertise in delivering the training.
"Our close relationship with the RMS teams, their agility, and their excellent facilitation skills enabled us to meet our objectives."
Caroline Cloarec
Director of Training and Customer Relationship Excellence at Printemps
.jpg)
Use this space to promote the business, its products or its services. Help people become familiar with the business and its offerings, creating a sense of connection and trust.
Use this space to promote the business, its products or its services. Help people become familiar with the business and its offerings, creating a sense of connection and trust.
Site Title
Location One
info@mysite.com
123-456-7890
500 Terry Francois Street, San Francisco, CA 94158
Location Two
info@mysite.com
123-456-7890
500 Terry Francois Street, San Francisco, CA 94158
© 2035 by Business Name.
Made with Wix Studio™