Advice
Your transformation is in good hands thanks to RMS: its operational approach, deployed through blended-learning programs and integrating personal development, will lead your change to success! Building training programs tailored to your DNA, your managerial challenges, and your context is the key to developing your teams' skills.
They call upon our expertise
Expérience & Relation client
Créez une expérience client cohérente, en boutique et à distance, en vous appuyant sur votre identité de votre marque.
-
Visites mystères
-
Référentiel de vente
-
Référentiel de clienteling
-
Accompagnement sur le choix de partenaires (applications de clienteling, etc.)
Allez chercher plus de performance grâce à une gestion de votre réseau structurée et à un management impactant
-
Audit de réseau
-
Référentiel managérial
-
Book de process
-
Outils de reporting
-
Rituels managériaux
-
Accompagnement sur le choix de partenaires (ERP, data analysis, gestion des stock, etc.)
Management & Operations
Formation
interne
Capitalisez sur vos talents grâce à l’optimisation du management des compétences et à la mise en place d’un mindset d’amélioration continue.
-
Identification des potentiels formateurs
-
Structuration de la formation interne
-
Conception des contenus de formation et des outils d'ancrage
-
Professionnalisation des formateurs
-
Marketing interne de la formation
-
Accompagnement sur le choix de partenaires (LMS, outils auteurs, mobile learning, etc.)
Fidélisez vos talents grâce à une meilleure compréhension de leurs drivers et une expérience collaborateurs optimale.
-
Stratégie RH
-
Baromètre Social Retail
-
Système de rémunération
-
Organigramme, profils et fiches de poste
-
Parcours d’intégration
-
Evaluation des compétences (RMS Profil)
-
Accompagnement de carrière (plateforme de management individuel, etc.)
Les missions de conseil RH sont finançables par un PCRH.
Ressources
Humaines
"As part of several transformation projects at the Printemps group, and in particular the management of change in the customer experience within the stores, we have chosen to empower a pool of effective, charismatic and pedagogical managers to train, lead and coach the teams.
We therefore chose RMS Consulting to train our ambassadors responsible for deploying the new Printemps signature and making it thrive in the long term within the stores.
Their support, both in the co-design of the new Printemps customer experience and in developing the training skills of our ambassadors, was a success. They gained confidence and expertise in delivering the training.
"Our close relationship with the RMS teams, their agility, and their excellent facilitation skills enabled us to meet our objectives."
Caroline Cloarec
Director of Training and Customer Relationship Excellence at Printemps
.jpg)
Use this space to promote the business, its products or its services. Help people become familiar with the business and its offerings, creating a sense of connection and trust.
Use this space to promote the business, its products or its services. Help people become familiar with the business and its offerings, creating a sense of connection and trust.
Découvrez nos services complémentaires
Retail Management
Share your feature information here to attract new clients. Provide a brief summary to help visitors understand the context and background.
Recrutement
Share your feature information here to attract new clients. Provide a brief summary to help visitors understand the context and background.
Formation
Share your feature information here to attract new clients. Provide a brief summary to help visitors understand the context and background.
Site Title
Location One
info@mysite.com
123-456-7890
500 Terry Francois Street, San Francisco, CA 94158
Location Two
info@mysite.com
123-456-7890
500 Terry Francois Street, San Francisco, CA 94158
© 2035 by Business Name.
Made with Wix Studio™